Question 1

What is your cancellation policy?

Accepted Answer

24hr cancellation notice is required for all bookings.

Question 2

How do I prepare for a cleaning appointment?

Accepted Answer

Clear Clutter: Pick up personal items, toys, and clothes from floors and surfaces that you would prefer your cleaning service not to handle.

Secure Valuables: Store away any valuable or fragile items to avoid accidental damage.

Communicate Special Instructions: If there are specific areas that need attention or particular tasks you'd like done, communicate these ahead of time.

Check for Pet Safety: We love pets but please understand if they are free to roam during the service that their hair or excess dirt can impact your clean. For spotless cleanings, ensure they’re secured in a safe area or arrange for their care during the cleaning service.

Provide Access: Make sure the cleaners have easy access to your home, whether through a key, code, or being home when they arrive.

Make Parking Arrangements: If parking is limited, provide instructions or a permit for the cleaners.

Discuss Cleaning Products: If you have preferences for cleaning products (eco-friendly, hypoallergenic), inform the company in advance.

Prepare for Noise: Cleaning can involve noise (vacuuming, etc.), so be aware if you’re home during the service.

Set Expectations: Let the cleaners know what your priorities are, so they can focus on the areas you care about most.

Plan for Rescheduling: If you anticipate needing to reschedule or cancel, do so within 24hrs of service to avoid fees.

Question 3

How do you charge for your services? (flat rate, hourly, etc.)

Accepted Answer

Our quotes and estimates are based off of square footage and the level of cleaning requirements. Submit a request for further details on your inquiry.

Question 4

Can I request specific areas to be cleaned?

Accepted Answer

We take pride in meeting our clients' needs precisely as requested and aim to ensure you receive optimal service from our cleaning solutions. Kindly provide your specifications along with your request, and we will incorporate them into your cost estimate.

Question 5

Do you offer discounts for recurring services?

Accepted Answer

Depending on the length of the recurring service, we offer a selection of discounts including referrals of friends and family.

Question 6

What happens if I’m not satisfied with the cleaning?

Accepted Answer

Contact the Company: Reach out to the cleaning service as soon as possible to express your concerns.

Provide Details: Clearly explain what specific areas or tasks did not meet your expectations. Providing photos is a requirement.

Feedback for Improvement: Offering constructive feedback can help our company improve its services in the future.

Spotless Cleaning for Residential & Commercial Spaces

Serving downtown Calgary and greater area.